Practice Areas

Operational Strategy and Planning

Today's IT operational organizations are often engineered to support a data center environment, containing numerous vertically oriented vendor specific teams located at one or more sites. As well as the rationalization of this segmented approach, there are many additional challenges to face in creating a successful service function that will:

Focus on an effective operation and management plan for the client/server environment
Deliver quality services to the multi-location data center, enterprise environment
Reduce human error in problem, change and service management

Operational Strategy and Planning is a service capability that is applicable to clients deploying high-end enterprise solutions, the platforms they use, or their locations. The service designs an automated operations environment tailored with the optimum hardware, software and organizational and operational platforms.

Features

The service identifies and analyzes areas where automation can offer the operations organization significant improvements in the service, financial and operational performance. It does not just consider tools but re-engineers the overall operational processes, which are key to effective distributed management.

Instrumental will:

Analyze and document all current processes, their linkages, strengths and shortcomings
Provide an analysis of the situation against Industry 'Best in Class'
Create the future process design and prioritize the key activities and all new actions identified
Provide an operational architecture to support the business needs and organizational design
Support the recommendations with a detailed 'Return on Investment' calculation

Operational Strategy and Planning is a four-stage approach:

Feasibility study
Functional design
Technical design
Implementation

A client may choose to buy the complete service including the implementation, or only part, e.g., only up to the delivery of Functional Specifications. Each stage is scoped, priced, reviewed, agreed upon and delivered separately. After each stage, the client has the option to continue.

Benefits

The managed introduction of our methods, processes and technology in the multi-vendor arena will eliminate many of today's recurring problems. The creation of real business benefit, improved personnel productivity and a more streamlined operation are made possible through:

A pro-active organization that supports the business goals
Significant cost reductions on operations
A measurable improvement in service quality, giving greater predictability in service delivery
Reducing the complexity of managing the computing infrastructure
A blueprint on which to base technical, operational and management development

Deliverables

Feasibility Study Report, current process maps, "Best in Class" assessment
Functional Design, process linkages, tools selection criteria
Technical Design, selection of management tools
An integrated management platform for automated, distributed management